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How to cancel your AVG subscription
When you purchase an AVG subscription (formally known as “Continuing Protection Service”), it will continue until it is canceled. You will be billed again 15 days prior to the start of the next subscription period. You will receive a notification email about the upcoming automatic extension 45 days prior to the start of the next subscription period. The automatic extension can be disabled up to 16 days prior to the start of the next subscription period.
Canceling your subscription will not refund your current AVG subscription, and you will be able to continue using AVG until your current subscription period expires. You will also be able to extend your subscription when you start receiving the expiration notifications, typically 45 days before expiration.
There are two ways to cancel the automatic extension:
- Using the cancellation link in the notification email you receive.
- Using your AVG MyAccount to manage your orders and subscriptions.
The automatic extension can be cancelled via your AVG MyAccount.
How to cancel your subscription using the notification email
This option is available for AVG AntiVirus, AVG Internet Security, and AVG PC TuneUp.
- Open your original purchase confirmation email, or the notification email with the subject “We’re keeping you protected and your subscription price update”.
- Click the link in the email that discusses or describes how to cancel your subscription.
- In some regions, a website page will open when you click on the link, click Yes on this confirmation page.
- You will receive an email with the subject “AVG Subscription cancellation request”.
- Click the confirmation link in the email to complete the cancellation of Your Subscription.
- In other regions, this link will open a website page with an Unsubscribe link.
- a. Click on Unsubscribe on the confirmation page and your cancellation will be complete.
Tip: If you do not receive the confirmation email even though you have followed these instructions, please check your SPAM or JUNK folder. In case any of the emails you receive from us appear to be empty, please see the article You received a blank email from AVG.
How to cancel your subscription via AVG MyAccount
You can also cancel your AVG subscription via AVG MyAccount. Please note, that you may need to set up a new AVG MyAccount even though you are receiving emails from us. The AVG MyAccount is an optional service and is not created automatically for all customers.
To cancel your subscription from AVG MyAccount, please follow these steps:
- Visit the AVG MyAccount login page and use your email address and password to log in.
Tip: If you receive a message that your email address is not in our database, please follow the article Create an AVG MyAccount and please create your account with the email that you used when you originally purchased your AVG product.
- Once logged into the AVG MyAccount, click My Products at the top of the page.
- Click the arrow button next to your product to expand the product description, and then
- Click Cancel Subscription.
- Click Cancel Subscription in the pop-up to confirm the action.
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The extension for the next period will be cancelled and you will not be billed further.
Request a refund for an automatically extended subscription
If your subscription was automatically extended, but you do not wish to continue using the product, you may request a refund. Please note that if we provide a refund, you will no longer be able to use the paid features of your subscription.
To request a refund please do the following:
- Visit the AVG AVG Sales Support page.
- Click Request a refund.
- Follow the instructions and fill in the form to submit the refund request.
Contact us to cancel your subscription or request a refund
If you cannot cancel your subscription by following the steps above, or you want to request a refund, please visit the AVG Sales Support page for a list of contact options, as well as a quick way to request a refund.
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