AVG ZEN EULA | License Agreement | AVG Technologies

END USER SOFTWARE LICENSE AGREEMENT

 

IMPORTANT: This End User License Agreement (the “Agreement”) contains the terms and conditions governing access to and use of all of the Software and Services obtained from AVG (each, a “Solution”) by you and any entity or individual you represent or for whose computer, smartphone or other Device you acquire the Solutions (“you”). By clicking the “ACCEPT” or “ACTIVATE” or similar option in connection with this Agreement, you agreed to be bound by these terms and conditions not just with respect to the Solution you are obtaining at the time, but also for any additional Solution you later acquire directly or indirectly through that first Solution, including new and different products or services, or updates and upgrades to a prior Solution, for which you do not accept a separate end user license agreement.

If you do not wish to agree to these terms, please click “DECLINE” or “CANCEL” or “BACK” or any similar option presented with this Agreement. If you do so, you will not be able to use the Solutions covered by this Agreement. If you decline to accept this Agreement, or if you are not satisfied with a Solution for any other reason, you may obtain a refund of the amounts you have paid for the Solutions within the past 30 days by following the instructions here.

AVG may amend this Agreement at any time by notice provided to you in accordance with this Agreement, and your continued use of, or decision not to seek a refund for, any Solution at any point at least 30 days after the notice date will constitute your acceptance of the amendment of this Agreement. AVG may require that you accept the amendment of this Agreement in order to continue using Solutions you have previously purchased. If you decline to accept the amendment of this Agreement, AVG may terminate your use of the affected Solutions, but will refund the amounts you paid for the Solutions (prorated for the unexpired portion of the Subscription Period).

Note that this Agreement comes in two parts. Sections 1 through 11 of this Agreement (the “General Terms”) apply to all Solutions, including those listed below. Section 12 sets out additional terms and conditions (“Special Terms”) that apply to specific Solutions, including AVG Identity Alert, AVG Do Not Track, AVG Security and SafeGuard Toolbars, and Mobile Solutions. If there is a conflict between the General Terms and the Special Terms, the Special Terms will control with respect to the Solution addressed by those Special Terms.

If you have any questions or concerns about this Agreement or the Solutions to which it relates, please direct them to the AVG contacts shown in Section 11.17.

Note as well that in this Agreement you:

• Represent that you are 18 years of age or older, and are authorized to accept this Agreement on behalf of all of the individuals and entities for whom (or for whose Device) you obtain Solutions;
• Represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and that you are not a person who is either barred or otherwise legally prohibited from receiving or using the Solutions under the laws of the country in which you are resident or from which you access or use the Solutions;
• Acknowledge that:
  • If the email address you have provided to AVG changes, you must update your user profile at https://myaccount.avg.com/my-account-login to ensure that you receive notices about Subscription Period extensions and other important information about this Agreement and the Solutions;
  • AVG, subject to the Special Terms, may from time to time update any Solution or replace a Solution with another Solution with similar functionality without requesting or obtaining your separate consent, and your Device or certain Device functions may not be available to you while the Update is in process;
  • AVG collects and uses certain information concerning your use of Solutions in accordance with its Privacy Policy and Fair Processing Notice; and
  • Some Solutions, including those comprising Software, may contain a “time out” feature that automatically will render the Solution inoperative at the end of the Subscription Period.

GENERAL TERMS

1. DEFINITIONS.

Affiliate means, with respect to AVG, an entity controlling, controlled by or under common control with the AVG. “Control”, as used in this section, means ownership of more than 50% of the outstanding voting interest of the applicable entity.

Applicable Conditions, with respect to any Solution, means the Subscription Period for the Solution, whether the Subscription Period automatically extends, the number and type of Devices for which the Solution is authorized, and other similar terms governing use of that Solution. The Applicable Conditions are specified (i) on the checkout payment page if you obtain the Solution over the Internet, from a Mobile App Store or by other electronic means, or (ii) on the package if you acquired the Solution on CD or other physical medium.

Authorized Purposes means (i) with respect to Free Solutions and Beta Solutions, your personal, noncommercial use, and (ii) with respect to other Solutions, your personal use or internal commercial use, and in each case not for resale or other exploitation for the benefit of a third party.

AVG means AVG Netherlands BV, a company formed under the laws of the Netherlands or, with respect to any Solution, the AVG Affiliate providing the Solution to you.

Beta Solution means any Evaluation Solution and any Solution marked or otherwise designated as a beta test version, irrespective of whether payment has been made.

Device means any mobile phone, mobile device, tablet, mobile network appliance, other mobile product (each, a “Mobile Device”) or any personal computer running on an operating system supported by AVG as specified in the Applicable Conditions and in the Technical Specifications in respect of the Solution.

Dispute has the meaning ascribed to it by Section 11.3.1 of this Agreement.

Evaluation Solution means an otherwise paid Solution that AVG provides without receiving payment for trial or evaluation purposes.

Extension Period has the meaning ascribed to it by Section 3.1 of this Agreement.

Fair Processing Notice means the notice provided in Section 9.3 of this Agreement.

Free Solution means any Solution other than Beta Solutions that AVG designates as “free” or otherwise provides without charge.

Initial Subscription , for each Solution, means the period beginning on the date you obtain the Solution and continuing for the term specified by the Applicable Conditions.

Mobile App Store means an online store that currently or in the future offers Mobile Solutions, including through the Device itself.

Mobile Solution means a Solution available to you on a Mobile Device platform, e.g., Android, iOS, and Windows Phone.

Personally Identifiable Information means information that can be used to uniquely identify, contact, or locate a single individual or can be used with other sources to uniquely identify a single individual including, as applicable under applicable law, personal data (as the term is used by the EU Data Protection Directive 95/46/EC).

Privacy Policy means the AVG privacy policy available at www.avg.com/privacy as updated from time to time.

Service means a Solution comprising services delivered online or by telephone.

Software means a Solution comprising software intended to be installed on a Device, and shall include any Updates.

Solution has the meaning set forth in the preamble.

Subscription Period , with respect to each Solution, means the Initial Subscription together with all Extension Periods.

Technical Specifications means the technical documentation applicable to the relevant Software, available at https://www.avg.com/technical-specifications as updated from time to time.

Third Party Materials means software, services, websites, offers and promotions or products provided by any third party and governed by Third Party Terms and Conditions.

Third Party Terms and Conditions means any license agreements, terms of use, terms of service, privacy policies and other conditions established by third parties governing access to or use of Third Party Materials.

Update means content or code AVG deploys to update a Solution including but not limited to new releases or versions of Software, updated malware signatures, spyware definitions, anti-spam rules, virus definitions, URL black or white lists, firewall rules, intrusion detection data, lists of authenticated web pages, and vulnerability data; or any other available update provided by AVG from time to time in connection with a Solution.

US Government means the federal government of the United States of America.

2. LICENSE GRANT; GENERAL.

2.1 Grant of License AVG, subject to the terms and conditions of this Agreement, hereby grants you a non-exclusive and non-transferable license to use each Solution you purchase or otherwise properly acquire, in each case during the applicable Subscription Period for Authorized Purposes in accordance with the Applicable Conditions and Technical Specifications. The Subscription Period for Free Solutions continues indefinitely, without the need for extensions, until you or AVG terminates it in accordance with this Agreement.

2.2.3 Administrator Rights Certain Solutions grant you or another user administrative privileges that, among other things, may allow the administrator to monitor other Devices and/or the status of Solutions deployed on other Devices, including for example subscription status, Solution notifications and messages. You represent and warrant that you will exercise administrator privileges only with respect to Devices and Solutions for which you are authorized and for no other purpose. You also represent and warrant that you have the authority to accept this Agreement on behalf of owners and users of those administered Devices, and hereby accept this Agreement on their behalf.

2.2.4 Warning IF YOU USE ANY SOLUTION FOR PURPOSES OR IN A MANNER NOT EXPRESSLY AUTHORIZED BY THIS AGREEMENT, YOU ARE COMMITTING A MATERIAL BREACH OF THIS AGREEMENT AND MAY VIOLATE APPLICABLE COPYRIGHT LAWS, AND ALL WARRANTIES PROVIDED BY AVG FOR THE PRODUCT WILL TERMINATE IMMEDIATELY FOLLOWING YOUR BREACH.

2.3 Third Party Fees You may incur access fees or data or usage fees from third parties (such as your Internet provider or mobile carrier) in connection with your use of a Solution. For instance, you may incur such fees if you use the AVG Antivirus Mobile Solution and it downloads Updates including malware definitions. You are responsible for all such fees.

2.4 Updates AVG, from time to time during the Subscription Period and, without your separate permission or consent, may deploy Updates for any Solution, and you may not be able to use the applicable Solution or Device (or certain functions of the Device) until the Update is fully installed. Updates will be deemed a part of the Solution for all purposes under this Agreement. Updates may include both additions to and removals of particular functionality offered by a Solution or may replace it entirely, and the content and functionality of such updates is at the sole discretion of AVG. AVG or your Device may offer you the option to decline or delay Updates, but you must download and permit installation of all available Updates to obtain maximum benefit from the Solution. AVG may stop providing support for a Solution until you have accepted and installed all Updates. AVG will determine when and if Updates are appropriate and has no obligation to make any Updates available to you. AVG in its sole discretion may stop providing Updates for any version of the Solution other than the most current version, or Updates supporting use of the Solution in connection with any versions of operating systems, email programs, browser programs and other software with which the Solution is designed to operate.

2.5 Conflicting Functionality and Uninstallation Certain Software, during its installation, may disable existing functionality, such as a firewall, and replace it with functionality provided with the Solution. If you uninstall the Solution, you may be prompted to activate other software. AVG strongly advises you to activate such other software as prompted once the Solution has been uninstalled. Some third-party applications, such as other anti-virus products, may not allow the Solutions to install or run correctly. If you choose to ignore the warnings provided during the installation of the Solution, such Solutions may not function properly, and notwithstanding anything to the contrary in this Agreement, AVG disclaims any and all warranties and liability with respect to such Solutions. Additionally, AVG does not support third-party applications which provide uninstallation functionality for our Solutions as they may cause further problems for the end user. Should you choose to use such third-party uninstallers, notwithstanding anything to the contrary in this Agreement, AVG disclaims any and all warranties and liability with respect to such Solutions.

2.6 User Comments AVG welcomes your comments concerning Solutions, including notice that you have experienced a failure, error or other malfunction, and suggestions for additional or different features and functions. Please send us your comments and suggestions using the web form located at https://www.avg.com/feedback-entry. AVG accepts no obligation to respond or act on any such comments or suggestions and this invitation to comment does not constitute any admission of liability or product failure of a Solution, but you grant AVG a perpetual, irrevocable, transferrable, sublicensable, fully paid-up, royalty-free, worldwide right and license under your intellectual property rights (if any) to c use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), modify, display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise exploit in any manner whatsoever your comments and suggestions in any Solution and other products and services.

2.7 User Content Certain Solutions may enable you to upload, publish or share content you have generated or obtained from other sources (“User Content”). You retain any and all intellectual property rights you already hold under applicable law in User Content you upload, publish, and submit to or through the Solution, subject to the rights, licenses, and other terms of this Agreement, including any underlying rights of others in any User Content that you may use or modify. You grant to AVG, a non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), modify, display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise exploit in any manner whatsoever, all or any portion of your User Content (and derivative works thereof), solely for the purpose of providing the Solutions to you under this Agreement. Each time you submit any User Content, you represent and warrant that you are at least the age of majority in the state in which you reside and are the parent or legal guardian, or have all proper consents from the parent or legal guardian, of any minor who is depicted in or contributed to any User Content you submit, and that, in regard to that User Content, (a) you are the sole author and owner of the intellectual property and other rights to the User Content, or you have a lawful right to submit the User Content and grant AVG the right to use it as described in this Section, all without any AVG obligation to obtain consent of any third party and without creating any obligation or liability of AVG; (b) the User Content is accurate; (c) the User Content does not and, as to AVG’s permitted uses and exploitation set forth in this Agreement, will not infringe any intellectual property or other right of any third party; and (d) the User Content will not violate this Agreement or cause injury or harm to any person.

3. SUBSCRIPTION EXTENSIONS, TERMINATION.

3.1 Subscription Extensions At the end of any Subscription Period, your subscription may extend for successive time periods (each, an “Extension Period”) in accordance with this Section 3.1.

3.1.1 Automatic Extensions If, under the Applicable Conditions for a given Solution, the Subscription Period automatically extends for an additional month, year or a similar consecutive time period, AVG may provide you with a notice that includes instructions on how to cancel your subscription at the end of the current Subscription Period and how to request a refund for cancellation requests within 30 days of the start of a new Subscription Period. You may cancel your subscription at the end of the Subscription Period by following the instructions in the notice. If you do not cancel the subscription, AVG will charge your credit card or debit card for the extension fee and, on receipt of payment, will extend the Subscription Period for the applicable Extension Period.

3.1.2 Manual Extensions If, under the Applicable Conditions, the Subscription Period does not automatically extend, AVG may (but is not required to) notify you prior to the conclusion of the Subscription Period that your Subscription Period is due to expire, and may offer you the opportunity to extend the Subscription Period at AVG’s then-current price. You may accept the offer by following the instructions set forth in the notice, in which case the Subscription Period will extend for the period you select.

3.2 Refunds AVG for most Solutions offers a 30-day money-back guarantee. If you have paid for an eligible product within the preceding 30 days, you may obtain a refund by following the instructions in this section.

• 3.2.1 For Mobile Solutions The quickest way to obtain a refund on a Mobile Solution is to follow the process established by the Mobile App Store from which you purchased the Solution. If the Mobile App Store does not honor your refund request, but you are otherwise within the 30 day window from initial purchase, you may be able to return your Mobile Solution for a refund of all amounts paid (other than for in-app purchases or subscriptions) by following the instructions at https://www.avg.com/billing.
• 3.2.2 Other Solutions Unless otherwise provided in this Agreement, you may be able to return any Solution other than Mobile Solutions that you have purchased by following the instructions at https://www.avg.com/billing.

3.3 Payment Information In an effort to ensure your use of a Solution is not interrupted, AVG may participate in recurring billing programs or account update services. If your Subscription Period automatically extends and AVG is unable to charge the credit card or debit card AVG has on file for you, AVG at its option may obtain an updated card number, expiration date or other updated payment information from your bank or another source, or your card issuer may automatically charge your card without notifying AVG or you.

3.4 Termination AVG, in addition to such other rights as may be available at law, in equity or otherwise, may terminate your license to any or all Solutions without liability (i) for convenience on five (5) days’ prior notice, provided that AVG, in its sole discretion, shall for paid Solutions, either (a) refund to you the fees you paid to AVG in respect of the unexpired portion of the applicable Subscription Period, pro-rated over the applicable Subscription Period, or (b) grant a license for a substantially similar product for the remainder of the Subscription Period, or (ii) for cause at any time without notice if you commit a breach of this Agreement. For the avoidance of doubt, for Free Solutions and Beta Solutions, AVG shall have no further obligation to you beyond providing five (5) days’ prior notice to terminate for convenience in accordance with this Section, and shall have no obligation to provide notice in the case of a termination for your breach of this Agreement.

3.5 Effect of Termination On the expiration of the applicable Subscription Period for any relevant Solution or termination of the Subscription Period for any relevant Solution or this Agreement, you shall cease using the relevant Solutions, AVG may cease making Updates available to you, and the relevant Solution may cease functioning. Sections 1, 2.6, 2.7, 4, 5, 6, 7, 8, 9, 10, 11 and 12 will survive the expiration or termination of this Agreement.

4. THIRD PARTY MATERIALS; THIRD PARTY TERMS AND CONDITIONS.

AVG, directly or through a Solution, may present links to or offers for Third Party Materials, all of which are controlled by third parties and most of which are subject to Third Party Terms and Conditions. Please read those conditions carefully before accepting them. AVG is not responsible for the content or performance of any such Third Party Materials, does not warrant or endorse any such Third Party Materials or assume or have any liability whatsoever to you or any third party with respect to such Third Party Materials. If you access, download or use such Third Party Materials, you do so entirely at your own risk.

5. OWNERSHIP.

5.1 AVG reserves all rights in the Solutions not expressly granted by this Agreement. All copyrights, trademarks and other conceivable intellectual property rights in and to the Solution (including, but not limited to, malware signatures and other data files, images appearing in the Solution and screen displays as well as any and all documentation relating to the Solution) are owned by AVG or its licensors, and are protected by United States and foreign copyright laws, international treaties and other applicable laws. Any copy of a Solution you are permitted to create pursuant to this Agreement must contain the entire copyright notice and other notices included with the original copy of the Solution.

5.2 Any trade names, trademarks, service marks, logos, domain names or other distinctive brand features used with, on or relating to any third party products or services including Third Party Materials available on or through a Solution are the property of the third party providers or their respective licensors.

6. WARRANTIES.

6.1 General Except as provided by Section 6.2, AVG represents with respect to each Solution that, on delivery of the Solution and for a period of thirty (30) days thereafter (i) the medium (if any) on which the Solution is delivered will be free of material defects, and (ii) subject to Section 6.3, the Solution will conform to the description, if any, set forth in the Applicable Conditions and/or the Technical Specifications. The foregoing warranty applies only to the Solution as originally delivered, and does not apply to Updates or defects caused by the combination, operation or use of the Solution with software, hardware or other materials not provided by AVG, or by Devices, software, or other materials that do not conform to AVG requirements set forth in the Technical Specifications. Your sole and exclusive remedy for breach of the warranty in this Section 6.1 is replacement of the defective media or Solution or, at AVG’s option, return of the Solution for a full refund. In order to exercise your rights under this Section 6.1, you must uninstall and destroy all copies of the Solution you may have made (including all archival copies), and follow the instructions at https://www.avg.com/billing.

6.2 Free Solutions and Beta Solutions THE PROVISIONS OF THIS SECTION 6.2 APPLY IN PLACE OF SECTION 6.1 WITH RESPECT TO FREE SOLUTIONS AND BETA SOLUTIONS. ALL AVG FREE SOLUTIONS AND BETA SOLUTIONS ARE PROVIDED ON AN “AS IS”, “WITH ALL FAULTS”, AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTY OF ANY KIND AND WITHOUT SUPPORT OR OTHER SERVICES BY AVG.

6.3 Disclaimer EXCEPT AS EXPRESSLY PROVIDED BY SECTION 6.1 OF THIS AGREEMENT, AVG PROVIDES EACH SOLUTION ON AN “AS IS”, “WITH ALL FAULTS”, AND “AS AVAILABLE” BASIS, AND AVG AND ITS AFFILIATES, AGENTS, LICENSORS, REPRESENTATIVES, SUPPLIERS, DISTRIBUTORS, RESELLERS, WIRELESS CARRIERS OVER WHOSE NETWORK THE SOLUTION IS PROVIDED, OR OTHER BUSINESS PARTNERS AND EACH OF THEIR RESPECTIVE AFFILIATES, REPRESENTATIVES, VENDORS, AGENTS AND SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND REPRESENTATIONS WITH RESPECT TO THE SOLUTIONS, MEDIA AND ANY OTHER SUBJECT MATTER OF THIS AGREEMENT, WHETHER EXPRESS OR IMPLIED, WHETHER GIVEN BY ANY THIRD PARTY LICENSORS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY OF NONINFRINGEMENT. AVG DOES NOT WARRANT THAT THE OPERATION OF THE SOLUTIONS WILL BE UNINTERRUPTED OR ERROR FREE, THAT THE SOLUTIONS WILL WORK PROPERLY ON YOUR DEVICE OR WITH ANY PARTICULAR CONFIGURATION OF HARDWARE AND/OR SOFTWARE, OR THAT THE SOLUTIONS WILL PROVIDE COMPLETE PROTECTION FOR THE INTEGRITY OF SELECTED DATA, INFORMATION OR CONTENT STORED OR TRANSMITTED VIA THE INTERNET. Some jurisdictions do not allow limitations on certain warranties, so the above limitations may not apply to you. You may have other rights that vary from jurisdiction to jurisdiction.

6.4 Hazardous Environments Solutions are not designed or licensed for use in hazardous environments, including without limitation operation of nuclear facilities, aircraft navigation systems, aircraft communication systems, air traffic control, life support or weapons systems and any other environment in which bodily injury or death could result from failure of or inability to use any Solution. Without limiting the provisions of Sections 6.2 and 6.3 of this Agreement, AVG and its licensors hereby disclaim any express or implied warranties of fitness for such purposes or uses.

7. LIMITATION OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AVG OR ITS AFFILIATES, AGENTS, LICENSORS, REPRESENTATIVES, SUPPLIERS, DISTRIBUTORS, RESELLERS, WIRELESS CARRIERS OVER WHOSE NETWORK THE SOLUTION IS PROVIDED OR OTHER BUSINESS PARTNERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES WHATSOEVER, WITHOUT REGARD TO CAUSE OR THEORY OF LIABILITY, OR ANY DAMAGES (WHETHER DIRECT OR INDIRECT) INCURRED FOR LOSS OF BUSINESS, PROFITS OR REVENUE, LOSS OF PRIVACY, LOSS OF USE OF ANY DEVICE OR SOLUTION INCLUDING THE SOLUTION, COSTS OF PROCURING SUBSTITUTE OR REPLACEMENT GOODS AND SERVICES, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION OR OTHER PECUNIARY LOSS ARISING OUT OF THIS AGREEMENT OR THE SOLUTION PROVIDED HEREUNDER, EVEN IF AVG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AVG WILL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO, OR ANY CORRUPTION, ERASURE, THEFT, DESTRUCTION, ALTERATION, INADVERTENT DISCLOSURE OR LOSS OF DATA, INFORMATION OR CONTENT TRANSMITTED, RECEIVED OR STORED ON ITS SYSTEMS REGARDLESS OF THE CAUSE. IN NO EVENT SHALL AVG’S LIABILITY RELATED TO ANY SOLUTION EXCEED THE LESSER OF (I) THE FEES YOU ACTUALLY PAID FOR THE SOLUTION, AND (II) THE AVG SUGGESTED RETAIL PRICE FOR THE SOLUTION AS OF THE DATE YOU RECEIVED IT (OR, WITH RESPECT TO A FREE SOLUTION OR BETA SOLUTION, US$5.00 (US$1.00 FOR FREE AND BETA MOBILE SOLUTIONS). THE FOREGOING LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

8. INDEMNIFICATION.

YOU WILL INDEMNIFY, DEFEND AND HOLD HARMLESS AVG, ITS AFFILIATES, AGENTS, LICENSORS, REPRESENTATIVES, SUPPLIERS, DISTRIBUTORS, RESELLERS AND OTHER BUSINESS PARTNERS, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING FROM YOUR USE OF THE SOLUTION OR ANY VIOLATION OF THIS AGREEMENT BY YOU, INCLUDING BUT NOT LIMITED TO ANY BREACH OR ALLEGED BREACH OF ANY OF YOUR REPRESENTATIONS, WARRANTIES, OBLIGATIONS OR UNDERTAKINGS HEREUNDER. AVG RESERVES THE RIGHT TO ASSUME, AT ITS SOLE EXPENSE, THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION BY YOU, IN WHICH EVENT YOU WILL FULLY COOPERATE WITH AVG IN ASSERTING ANY AVAILABLE DEFENSES.

9. PRIVACY AND SECURITY.

9.1 General AVG may collect and share with its Affiliates and certain third parties certain information regarding the users of certain Solutions including certain Personally Identifiable Information as well as certain information from the user’s Device, including (i) certain information about your Device software and hardware such as your IP address, operating system, information about the Solutions and their installed features, Web browser software and version, (ii) data concerning potential malware threats to your Device and the target(s) of those threats, including the file names, cryptographic hash, vendor, size, date stamps, information about your Device’s system checkpoints, which may include path, file and application names, (iii) copies of applications, files or programs that are deemed malicious or infected or could contain possible threats as well as information concerning the behaviors they manifested to be detected as malicious or infected and application settings and configurations, such as associated registry keys, (iv) information about applications and files that were wrongfully classified as malicious, meaning that they were allowed to run or be utilized by the user after detection, and (v) your email address, IP address, type of Device and IMEI or MEID, operator and network name, phone number, SIM number and subscriber number, third party software installed on the Device and settings of such software, Device settings, serial number, allowed operation, installation and uninstallation rates, language of the Device and its manufacturer, screen size and model of the Device and any other technical information needed for AVG to deliver the Solution according to this Agreement, Device security information (password attributes, encryption level), information about your local network and any Devices connected into such network, the date and time, country and the IP address of the Device from which your Device connected to an AVG back-end server, geographic location information based on GPS/WIFI/communications network location information. AVG may utilize any or all of this information in order that product recommendations and service messages may be communicated directly to your Device. AVG may also share your email address and personal information with selected AVG partners, suppliers, distributors or resellers so they can contact you to provide you with local licensing and technical support. You hereby consent to AVG’s collection and use of such information, as well as direct communication of product and service messages to your Device and acknowledge that AVG’s collection and use of such information will be further governed by AVG’s Privacy Policy and the Fair Processing Notice.

9.2 Registration Information In order to activate any Solution, you, or a third party you have authorized to do so on your behalf, may be required to register with AVG over the Internet or by telephone. As a material condition for AVG to grant the licenses contemplated by this Agreement, you represent that the registration information you or the authorized third party provide to AVG (including your e-mail address in particular) is accurate and complete as of the date you register and you will keep it up to date when and if any changes are made and, NOTWITHSTANDING ANY PROVISION OF THE AVG PRIVACY POLICY, YOU CONSENT DURING THE TERM OF THIS AGREEMENT AND FOR 1 YEAR THEREAFTER (OR FOR AS LONG AS PERMITTED BY APPLICABLE LAW) TO (i) AVG’S SHARING YOUR CONTACT INFORMATION WITH ITS AFFILIATES, AGENTS, LICENSORS, REPRESENTATIVES, SUPPLIERS, DISTRIBUTORS, RESELLERS AND OTHER BUSINESS PARTNERS, AND (ii) USE OF THAT CONTACT INFORMATION BY AVG, ITS AFFILIATES, AGENTS, LICENSORS, REPRESENTATIVES, SUPPLIERS, DISTRIBUTORS, RESELLERS AND OTHER BUSINESS PARTNERS TO PRESENT YOU WITH INFORMATION THAT MIGHT BE RELEVANT TO YOU, INCLUDING OFFERS OF SOFTWARE, SERVICES AND OTHER PRODUCTS. For more details on registration information, please visit our Privacy Policy. You can manage your preferences in your account page.

9.3 Fair Processing Notice AVG and its Affiliates will process your Personally Identifiable Information in accordance with the Privacy Policy. AVG will only pass certain of your Personally Identifiable Information to its Affiliates, agents, licensors, representatives, suppliers, distributors, resellers, third party service providers and other business partners, to fulfill its obligations under this Agreement or other agreements with business partners, or where AVG is required to do so by law. The information AVG collects from you may be used by AVG and its Affiliates worldwide, including in countries that may have less stringent data privacy laws than your country. The information AVG and the Solutions collect from your Device are utilized in product and security improvement, to transmit messages to your Device or to generate e-mail marketing. You may opt-out of e-mail marketing at any time by clicking the relevant link in an e-mail message from AVG or contacting customer support at www.avg.com/support.

10. USAGE MONITORING/COMPLIANCE.

AVG MAY MONITOR YOUR USE OF A SOLUTION TO CONFIRM THAT IT COMPLIES WITH THE TERMS OF THIS AGREEMENT. SHOULD AVG DETERMINE THAT YOU ARE IN BREACH OF THIS AGREEMENT, AVG, IN ADDITION TO SUCH OTHER RIGHTS THAT MAY BE AVAILABLE AT LAW, EQUITY OR OTHERWISE, SHALL BE ENTITLED TO EXERCISE ITS RIGHTS UNDER SECTIONS 3 AND 8 OF THIS AGREEMENT.

11. MISCELLANEOUS.

11.1 Notice AVG may at any time deliver any notice to you via electronic mail, pop-up window, dialog box or other means, even though in some cases you may not receive the notice unless and until you launch a Solution. Any such notice will be deemed delivered on the date AVG first makes it available through a Solution, irrespective of when you actually receive it.

11.2 Choice of Law The construction, validity and performance of this Agreement and all non-contractual obligations arising from or connected with this Agreement shall be governed by the laws of the State of Delaware, U.S. excluding its conflict of laws principles.

11.3 Binding Arbitration Agreement and Class Action Waiver.

• 11.3.1 This Binding Arbitration Agreement and Class Action Waiver applies to any Dispute arising from or related to a Solution and involving you and AVG and/or its Affiliates. “Dispute”, for purposes of this provision, means any dispute, action, or other controversy regardless of the particular cause of action(s) asserted (i.e., it encompasses, among any other potential cause of action or legal basis, claims for breach of contract, fraud, and violation of statute or regulation). The foregoing definition of “Dispute” will be given the broadest possible meaning allowable under law.
• 11.3.2 In the event of a Dispute, you must provide AVG with a notice of Dispute, which is a written statement of the name, address and contact information of the party giving it, the facts giving rise to the Dispute, and the relief requested. You must send any Notice of Dispute by email to AVG at consumer-legalnotice@avg.com (stating Subject: Section 11.3 Notice of Dispute Under EULA).
• 11.3.3 If you or AVG do not resolve any Dispute by informal negotiation, any other effort to resolve the Dispute will be conducted exclusively by binding arbitration governed by the United States Federal Arbitration Act (“FAA”), 9 U.S.C. § 1 et seq. You are giving up the right to litigate (or participate in litigation as a party or class member) all Disputes in court before a judge or jury. Instead, all Disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the FAA. Any court with jurisdiction over the parties may enforce the arbitrator’s award.
• 11.3.4 Any proceedings to resolve or litigate any Dispute in any forum will be conducted solely on an individual basis. You will not seek to have any Dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
• 11.3.5 Any arbitration will be conducted by the American Arbitration Association (the “AAA”) and will be subject to AAA’s “Supplementary Procedures for Consumer Related Disputes” effective September 15, 2005, and the associated “Costs of Arbitration (Including AAA Administrative Fees)” effective March 1, 2013 (collectively, the “Consumer Procedures”). Those Consumer Procedures are appropriately applied to any Dispute, and you will not advocate otherwise in any proceeding. You will commence arbitration only in the county or other similar political subdivision in which you reside. Such arbitration will be governed by the laws of the State of Delaware. AVG will pay the consumer cost specified in section (i) of “Costs of Arbitration (Including AAA Administrative Fees)” effective March 1, 2013. AVG does not agree to bear any other cost.
• 11.3.6 If this provision is found to be illegal, invalid or unenforceable as to all or some parts of a Dispute, then Section 11.3 will not apply to those parts. Instead, and only in that circumstance, those parts will be severed and will proceed in a court of law, subject to all other provisions of this Agreement, in which case the governing law and exclusive jurisdiction for any such court proceeding shall be the state or federal courts sitting in the State of Delaware. For purposes of any such court proceeding, you consent to, and will not challenge, those courts’ personal jurisdiction over you, and further waive objection based upon improper venue or forum non conveniens or to seek transfer to another district or jurisdiction.

11.4 Interpretation The headings in this Agreement do not affect its interpretation. The use of any gender includes all genders. The singular includes the plural and vice-versa. Where a word or phrase is defined, its other grammatical forms have a corresponding meaning.

11.5 Severability Should any provisions of this Agreement be deemed illegal, invalid or unenforceable under any applicable laws and regulations, all other provisions of this Agreement shall remain in full force and effect.

11.6 Impossibility AVG shall be not liable for any failure or delay in performance due in whole or in part to any cause beyond its reasonable control, including but not limited to utility or transmission failures, failure of phone lines or phone equipment, power failure, strikes or other labor disturbances (including without limitation a strike or other labor disturbance arising in respect of AVG and its Affiliates, agents, licensors, representatives, suppliers, distributors, resellers and other business partners ), acts of war or terror, floods, sabotage, fire, natural or other disasters or Acts of God.

11.7 Waiver The failure of either party to insist on the strict performance of any of the terms, conditions and provisions of this Agreement shall not be construed as a waiver or relinquishment of future compliance with the Agreement, and the terms, conditions and provisions of this Agreement shall remain in full force and effect. No waiver of any term or condition of this Agreement on the part of either party shall be effective for any purpose whatsoever unless such waiver is in writing and signed by such party. The waiver by either party of a breach of any provision of this Agreement by the other party shall not be construed as a continuing waiver of such breach or as a waiver of other breaches of the same or of other provisions of this Agreement.

11.8 Assignment You may not assign your rights or obligations under this Agreement without the prior written consent of AVG. AVG may assign this Agreement at any time in its sole discretion without any prior written consent by you.

11.9 Construction This Agreement will not be governed by the United Nations Convention on Contracts for the International Sales of Goods, the application of which is expressly excluded. In the event that an ambiguity or question of intent or interpretation arises, in any judicial proceeding or otherwise, the terms of this Agreement shall be construed as having been drafted jointly by the parties, and no presumption or burden of proof shall arise favoring or disfavoring any party by virtue of the authorship of any provisions of this Agreement.

11.10 U.S. Government License Any Solution provided to the U.S. Government is provided with the commercial license rights and restrictions described elsewhere herein. AVG reserves all unpublished rights under the United States copyright laws.

11.11 Complete Agreement This Agreement, including its Applicable Conditions, Technical Specifications, Privacy Policy, Fair Processing Notice and other documents referred to in this Agreement, constitutes the complete Agreement between the parties and supersedes all previous communications and representations or agreements, either oral or written, with respect to the subject matter hereof.

11.12 Export Controls You must comply with all applicable U.S. and international laws governing export and re-export of the Solutions, including the U.S. Export Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other governments. Without derogating from the generality of the foregoing, (i) you represent that you are not a member of any of the denied person list, unverified list, entity list, specially designated nationals list, debarred list or any other lists published by the U.S. Government, (ii) you shall not use, export or re-export the Solution to territories, destinations, companies or individuals in violation of U.S. and E.U. embargos or trade sanctions, including without limitation, in the following countries: Cuba, Iran, North Korea, Sudan and Syria.

11.13 No Third Party Beneficiaries This Agreement is intended solely for the benefit of you and AVG and/or its Affiliates, and their respective agents, licensors, representatives, suppliers, distributors, resellers and other business partners. Other than as provided in Section 12.4.3(b)(vi), no person not a party to this Agreement may bring a cause of action pursuant to this Agreement as a third party beneficiary hereof.

11.14 Language This Agreement was originally prepared in the English language. Although AVG may provide one or more translations for your convenience, the English version will control in the case of any conflict or discrepancy.

11.15 Internet connection Certain Solutions may require an active and stable connection to the Internet in order to function. It is therefore your responsibility to ensure that you have at all times an active and stable Internet connection.

11.16 Product names AVG reserves the right to change the name of its Solutions in its sole discretion from time to time.

11.17 Contact Information AVG may be contacted at Attn: Customer Care Manager, https://static2.avg.com/10004068/web/c/o AVG Technologies, Holandská 4, 639 00 Brno, Czech Republic, +1 (844) 276-2915 (toll free within USA; international charges will apply outside USA), +1 (828) 459-5436 (domestic or long distance charges may apply within USA; international charges will apply outside USA), and avg-support@avg.com for any questions, complaints or claims.

12. SPECIAL TERMS.

The following Special Terms apply to certain Solutions. In the event of a conflict between these Special Terms and the remainder of the Agreement, these Special Terms will govern with respect to the applicable Solutions.

12.1 AVG Security and SafeGuard Toolbars This Section 12.1 applies to Solutions known as the AVG Security Toolbar, AVG SafeGuard Toolbar or any other AVG-supplied Internet browser, browser tool or add-on (each, a “Toolbar”). BY PROCEEDING TO INSTALL THE TOOLBAR, YOU ACKNOWLEDGE AND AGREE THAT, UPON ITS INSTALLATION, THE TOOLBAR WILL MODIFY VIA THE SETTINGS OF YOUR BROWSER HOME PAGE, THE “DNS ERROR PAGE” AND “ERROR 404 PAGE”, AND OTHER FEATURES OF YOUR DEVICE. FURTHERMORE, ONCE INSTALLED, THE TOOLBAR MAY COMMUNICATE CERTAIN BASIC USAGE INFORMATION TO AVG, ITS SUPPLIERS AND RESELLERS (for example concerning the number of installations and unique users, IP addresses, search queries, the number of clicks which the Toolbar receives, the number of searches performed by users, etc.). You may uninstall the Toolbar by following the directions at https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Web-TuneUp.

12.2 AVG Do Not Track.

• 12.2.1. AVG may include the AVG Do Not Track feature (“DNT”) within certain of the Solutions. DNT allows you to identify certain websites that are tracking your online activities, and gives you the option to request that websites block such tracking activities (or not) according to your privacy preferences. DNT may inform any tracking websites or website elements about your wish to block their activities and such websites or website elements may not abide by your wishes.
• 12.2.2. By default, the applicable Solutions are delivered with DNT activated, which may prevent you from viewing some content of some Web sites. You may change your preferences at any time by clicking the DNT icon on your Internet browser.
• 12.2.3. Without limiting the provisions of Section 6, AVG DISCLAIMS ANY WARRANTY THAT DNT WILL IDENTIFY OR BLOCK ANY OR ALL TRACKING BY WEBSITES. SOME TRACKING MAY OCCUR EVEN WITH DNT ENABLED.
• 12.2.4. DNT functions only in the following Internet browsers: Microsoft Internet Explorer, Mozilla Firefox and Google Chrome. In iOS and MAC OSX the DNT feature will only be functional in the following Internet browsers: AVG Family Safety browser and AVG Safe browser.

12.3 AVG Identity Alert By clicking the check box and the “ENROLL” or similar button when prompted to enroll for AVG Identity Alert services, you are providing “written instructions” to AVG and its Affiliates, agents, licensors, representatives, suppliers, distributors, resellers and other business partners, all other data sources and suppliers (collectively, the “Providers”) including, as the case may be, TransUnion, TransUnion Interactive Inc., Experian, Experian Consumer Direct, and/or Equifax and other credit reporting agencies, under the Fair Credit Reporting Act, as amended, authorizing the Providers to obtain (a) information from your personal credit profile from any credit reporting agency and (b) other non-credit related information and provide monitoring and alerts with respect thereto. You authorize the Providers to obtain and monitor such information (both credit and non-credit related information) in connection with the AVG Identity Alert Service and to provide Credit Reports and Alerts of changes to your credit profile data.

12.4 Mobile Solution.

• 12.4.1. General This Agreement will apply in lieu of any end user license or other terms made available to you by a Mobile App Store.
• 12.4.2. Solutions Downloaded from Google Play.
  • (a) Google Play Store The Google Play Store means the Mobile App Store available through a Device and at http://play.google.com (“Google Play Store”).
  • (b) License For the avoidance of doubt, the license granted in Section 2.1 of the Agreement is in lieu of any rights to use a Solution that would otherwise be granted by the default terms for applications downloaded from the Google Play Store.
  • (c) Refunds.
    • (i) For App Purchases from the Google Play Store. You may automatically refund a purchase of a Solution purchased through the Google Play Store the first time you purchase it for up to 15 minutes after such purchase. After 15 minutes, you may request a refund in accordance with the process available at https://www.avg.com/billing for any reason for up to 30 days after purchase.
    • (ii) For In-App Purchases. You may not return or refund any in-app purchases from a Mobile Solution. For subscriptions purchased in-app, you may cancel your subscription before it is extended and you will not be charged again. You will, however, retain access to the subscription content you purchased for the remainder of the final Subscription Period.
• 12.4.3. Solutions Downloaded from an Apple App Store The following additional terms apply for any Solution acquired through the iTunes App Store (https://itunes.apple.com/us/genre/ios/id36?mt=8) and the Mac App Store (https://itunes.apple.com/us/genre/mac/id39?mt=12) (each, an “Apple App Store”):
  • (a) The licenses granted by Section 2.1 are limited to a non-transferable license to use the Solution on any iPhone, iPod Touch or other Apple-powered Device that you own or control and as permitted by the Usage Rules set forth in the Apple App Stores Terms of Service, available online at http://www.apple.com/legal/internet-services/itunes/us/terms.html or through such sites and other means made available to you by Apple.
  • (b) AVG and you acknowledge and agree that:
    • (i) This Agreement is concluded solely between the parties, and not with Apple. AVG, not Apple, is solely responsible for the Solutions and the content thereof.
    • (ii) Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Solution.
    • (iii) If the Solution fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Solution to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Solution, and that, as between you, AVG and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be AVG’s sole responsibility.
    • (iv) AVG, not Apple, is responsible for addressing any claims by you or any third party relating to the Solution or your possession and/or use of that Solution, including, but not limited to: (i) product liability claims; (ii) any claim that the Solution fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
    • (v) In the event of any third party claim that the Solution or your possession and use of that Solution infringes that third party’s intellectual property rights, AVG, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
    • (vi) Apple and Apple's subsidiaries are third party beneficiaries of this Agreement and, on your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary.
• 12.4.4. Solutions Downloaded from the Windows Phone Store.
  • (a) You are permitted to download and run the Solution on up to five (5) Windows phone devices associated with your Microsoft account without payment of any additional fees.
  • (b) Neither Microsoft nor the manufacturer of your Device has any responsibility or liability to you with respect to the Solution.
  • (c) The Solution may connect to Internet-based wireless services. Your use of the Solution operates as your consent to the transmission of standard device information (including but not limited to technical information about your device, system and application software, and peripherals) for Internet-based or wireless services. If other terms are provided in connection with your use of the services, those terms also apply.
  • (d) You may not use any Internet-based service in any way that could harm it or impair anyone else's use of it or the wireless network. You may not use the service to try to gain unauthorized access to any service, data, account or network by any means.
  • (e) No Express Warranty. THE WARRANTIES PROVIDED BY SECTION 6.1 SHALL NOT APPLY TO ANY MOBILE SOLUTIONS RUNNING THE WINDOWS PHONE. THE DISCLAIMER UNDER SECTION 6.3 SHALL BE AMENDED BY DELETING “EXCEPT AS EXPRESLLY PROVIDED BY SECTION 6.1 OF THIS AGREEMENT”.
• 12.4.5. Solutions Downloaded from the Amazon Appstore.
  • (a) You may download additional copies of the Solution to compatible Android devices that have been linked to your Amazon.com account that you used to buy the Solution in accordance with Amazon’s rules and policies for the Amazon Appstore.
  • (b) You acknowledge and agree that Amazon has no responsibility or liability with respect to your use of the Solution or any content or functionality in the Solution.
  • (c) All sales are final. Amazon does not accept returns of the Solution.